Your mission

As Key Account Manager, you will be in charge of all customer relations in the DACH region and own the customer success process for our entire customer base. You will be in charge of maintaining long-term relationships with our clients and will be in active communication with growers regarding regular account check-ups, product improvements and new feature releases. You should get excited by speaking to growers and wanting to make their lives easier whilst helping hexafarms reach as many growers as possible. You will be the glue between our customers and the Product and Sales team.

Your profile

Application Requirements

• You should have a true passion for helping our clients succeed with a proven experience in account management or customer success roles.
• Strong communication skills and the ability to effectively translate customer needs to product teams. Please note that a native level fluency in German is a must.
• Ability to work independently while maintaining constant communication with Product and Sales teams
• Willingness to visit growers on location in the DACH region for hands-on support and deeper customer insights.
  
  

Your Responsibilities

• Own the customer success process for the DACH region, ensuring customers derive maximum value from our product post-sales
• Maintain long-term relationships with clients and regularly communicate with growers regarding account check-ups, product improvements, and new feature releases
• Translate customer feedback into actionable insights for the product team, influencing product development
• Spot issues early on to prevent churn and support growers in using our product effectively
• Lead and expand customer success efforts, including geographical and team expansion
  
  

What Will Make You Stand Out

• Proven ability to establish and maintain strong customer relationships, ensuring their success and satisfaction with our product
• Track record of translating customer needs into actionable product enhancements and influencing product development
• Experience in setting up scalable customer success processes and infrastructure, with strategic thinking skills
• Willingness to explore new domains such as marketing, CRM/sales funnel management, and sales material development
• Preferred qualifications: experience in the agriculture industry or a strong interest in agtech, a background in sales or marketing with the ability to identify upsell opportunities, and previous experience in startups or a strong entrepreneurial spirit
• Familiarity with tools like Airtable, Notion, and Linear for managing processes and tasks
  
  

Concrete Task Examples

Your day to day job might call you for tasks like-

• Post sales user software onboarding. If you are up for it and if needed, on company covered expenses, you can also visit the grower in person.
• Regular bi-weekly check in if users are getting the tool benefits.
• During this, you will also activate a feature for an organization and get objective user feedback- aka user interviews.
• Making a better process for the above- we use a suite of tools to put structure around things- Airtable, Notion, and Linear.
  

Why us?

Here Are Just Some Of The Reasons

• Admiration and Trust: We won't proceed with your application unless we genuinely admire you. And because we admire you, we will deeply trust you and give you the freedom to set new records.
• Growth Opportunities: We are a young company full of entrepreneurial spirit, and we will help you grow!
• Hybrid Work Culture: Work the way you're most productive. We are flexible with how you work, as long as you get the job done.
• Connected Networks: Our network becomes your network. From connecting you with experts, partner companies, customers, and investors, to building new friendships, we foster connections that elevate your career.
• Zero Tolerance for Misconduct: We have zero tolerance for harassment, discrimination, office politics, or any other kind of foul behavior.
• Welcoming Diversity: We warmly welcome diversity of ideas, languages, approaches, and cultures.
  
  

About Us

We are building the company that is building the software for the future of commercial food production. We create a peace of mind for commercial food producers by interfacing their entire operations to our ML and AI services.

hexafarms helps growers to get the most out of their production through yield forecasting, disease and pest detection, climate optimisation, and real-time plant analysis- all in one place. Day by day, we are bridging the gap between sensing, plant biology, and real-time market needs to ensure our customers focus on what is really important, and keep growing at their best.